Terms and Conditions

Last updated: 1 June 2026

These Terms and Conditions ("Terms") govern the provision of services by March Onward ("we", "us", "our") to clients ("you", "your"). By engaging our services, you agree to these Terms.

1. About Us

March Onward is a UK-based sole trader business operated by:

We provide web design, website hosting, email hosting, Google Ads management, email marketing services, and automation solutions.

2. Services

We may provide the following services:

• Free website consultations
• Website design and development
• Website and email hosting
• Google Ads management
• Email marketing setup and management
• Automation services (including Zapier integrations)

Each service will be agreed with you before work begins.

3. Unique Marketing Plan (Free Consultation)

We may offer a free service referred to as a "Unique Marketing Plan" (free consultation service). This service is designed primarily for small businesses seeking general website and marketing improvement guidance.

We reserve the right, at our sole discretion, to accept or refuse any request for a Unique Marketing Plan for any reason. This may include, but is not limited to:

• The business not appearing to be a small business
• The business being tech-led, offering website design, graphic design, business help, automation or marketing services
• A large organisation with an in-house team, or running a complex ecommerce store
• Insufficient information being provided to allow us to produce meaningful recommendations
• Where we reasonably believe we cannot provide relevant or valuable advice based on the information supplied
• Operational capacity or availability limitations

Where we choose not to proceed with a Unique Marketing Plan, any personal data you have provided will be deleted from our active systems once we have notified you by email that we are unable to help, unless we are required to retain it for legal, regulatory, accounting, or legitimate business purposes (such as fraud prevention or record-keeping obligations).

This service:

• Is for informational and advisory purposes only
• Does not constitute formal professional, financial, or guaranteed business advice
• Does not guarantee any specific outcomes or results
• Is provided without obligation for you to purchase further services

4. Contract Formation

A contract is formed when you confirm acceptance of a proposal, quotation, or service agreement via email, written confirmation, or payment of an invoice.

Payment of any invoice, whether via Stripe or bank transfer (BACS), constitutes acceptance of these Terms and Conditions.

5. Pricing and Payment

• Pricing will be agreed in advance for each project or monthly service.
• We operate a flexible pricing structure depending on the service provided.
• All services require payment in full before work begins, unless otherwise agreed in writing.
• Monthly services are billed in advance unless otherwise agreed.
• All invoices must be paid by the due date stated.

6. Late Payment

If an invoice is not paid by the due date:

• We may suspend or pause services until payment is received in full.
• We reserve the right to charge interest on overdue amounts in line with the Late Payment of Commercial Debts (Interest) Act 1998.

7. Monthly Services and Cancellation

Monthly services (including but not limited to Google Ads management, email marketing, and automation services) are provided on a rolling monthly basis with no minimum contract term.

• You may cancel at any time by providing written notice.
• Cancellation will take effect at the end of the current billing period, and no further charges will apply after that point.
• Fees already paid are non-refundable.

8. Website Redesign Performance

For website redesign projects, we do not guarantee that the new website will outperform, increase conversions, or improve performance compared to the previous website.

9. Client Responsibilities

You agree to:

• Provide accurate and timely information required for the project
• Supply necessary access to accounts and platforms where required
• Approve work and feedback within reasonable timeframes
• Ensure that all content you provide for your website is legally compliant, including but not limited to your own Terms and Conditions, Privacy Policy, and Cookie Policy, where applicable to your business

Delays caused by failure to provide information may impact delivery timelines.

10. Third-Party Services

We use third-party tools and platforms including but not limited to:

• Zapier (automation)
• Google (Ads and Analytics)
• Meta Platforms (advertising)
• EmailOctopus (email marketing)
• EuroVPS (hosting)

We are not responsible for downtime, errors, or changes made by third-party providers.

11. Email Marketing Services (Client Campaigns)

Where we provide email marketing services on behalf of clients:

• All email content, campaigns, and designs must be approved by you before sending.
• We will not send any marketing emails without your prior approval.
• You are responsible for ensuring the accuracy of the content you approve.
• You confirm that any contact lists you provide have been collected lawfully and that recipients have given any consent required under the Privacy and Electronic Communications Regulations (PECR) and UK GDPR. We are not responsible for the source, accuracy, or compliance of contact data you supply.
• We are not liable for any outcomes resulting from approved email campaigns, including but not limited to engagement, deliverability, or business performance.

12. Google Ads Budget and Account Control

Where we provide Google Ads management services:

• You retain full ownership and administrative access to your Google Ads account, including billing and payment settings.
• You are solely responsible for all advertising spend incurred within your Google Ads account.
• We do not control or process payments for advertising spend and do not act as a billing intermediary.
• We will manage and optimise advertising campaigns based on the budget levels and instructions you provide.
• Any changes to budget levels must be requested or approved by you.
• We do not guarantee specific results, performance, or return on advertising spend.

13. Performance Disclaimer (Google Ads and Marketing)

We do not guarantee specific results, including but not limited to:

• Sales
• Leads
• Revenue
• Website traffic
• Advertising performance

While we use reasonable skill and care in managing campaigns and services, performance is influenced by multiple external factors beyond our control.

14. Intellectual Property and Website Files

Unless otherwise agreed:

• You will own the final delivered website once full payment has been received.
• We reserve the right to display completed work in our portfolio and marketing materials.

Where you choose to host your website on your own server or with another provider:

• We will provide you with your website files. You own these files once full payment has been received.
• Where we have used stock images supplied through our stock image provider, the licensing terms may not allow those images to be transferred with your files. In those cases we may need to remove the stock images, and you would be responsible for supplying your own replacement images.
• If you, or any third party acting on your behalf, make changes to the website code after the files have been handed over or the site has been moved to another server, we will not be able to make further changes to, or provide ongoing support for, that website unless separately agreed in writing. This is because changes made to the code by others can affect how the site is built and maintained.

15. Website and Email Hosting

Where we provide website hosting and/or email hosting services:

• Hosting services are provided on a best-effort basis unless otherwise agreed in writing.
• No specific uptime guarantee is provided.
• We are not liable for any downtime, service interruptions, or data loss caused by hosting infrastructure, third-party providers, or external factors beyond our control.
• We are not responsible for any loss of profit, business interruption, or reputational damage arising from website or email downtime.
• Hosting fees are agreed with the client and may be reviewed and adjusted on an annual basis upon renewal.
• Renewal of hosting services is required for continued service provision into the following year.
• Hosting is provided on a best-effort basis and we do not guarantee backups unless agreed in writing. You are responsible for keeping your own copies of important data and content.

Where we host email on your behalf:

• We do not permit any form of unsolicited or bulk email ("spam") to be sent from our servers. Any account found to be sending unsolicited email will be suspended, and may ultimately be cancelled.
• A maximum of 30 emails may be sent per email account, per hour. This limit applies to standard hosted mailboxes and helps protect the reputation and deliverability of our mail servers. It does not apply to approved marketing campaigns sent through a dedicated email marketing platform.

16. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, or consequential loss.
• Our total liability shall not exceed the total amount paid by you for the services in the 3 months preceding any claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

17. Termination

We reserve the right to terminate services where:

• Payment is not received on time
• There is misuse of services
• There is abusive or unreasonable client behaviour

18. Advice Disclaimer

Any advice, recommendations, strategies, or guidance provided by March Onward, including through the Unique Marketing Plan, consultations, email communications, or service delivery, is provided for informational purposes only.

We do not accept responsibility or liability for any actions taken (or not taken) based on such advice.

We shall not be liable for any direct, indirect, incidental, or consequential loss, including but not limited to loss of profit, revenue, business opportunity, or data, arising from reliance on any advice or recommendations provided.

You are solely responsible for decisions made in relation to your business and the implementation of any suggestions provided.

19. Data Protection

• We process personal data in line with UK GDPR and the Data Protection Act 2018.
• Where we process personal data on your behalf (for example, managing email marketing lists or running advertising campaigns), we act as a data processor and you remain the data controller for that data.
• You are responsible for ensuring you have a lawful basis, and any required consent, for the personal data you provide to us.
• Our Privacy Policy explains in more detail how we handle personal data.

20. Scope of Work and Additional Requests

Only services explicitly agreed in writing (including proposals, quotations, or emails) are included within the agreed project scope.

Any additional features, tasks, or requests outside of the agreed scope will be treated as new work and will be chargeable at our applicable rates, which will be communicated and agreed with you in advance before any work begins.

21. Client Communication and Project Delays

Project timelines are dependent on timely communication and feedback from you.

If you fail to provide required information, approvals, or responses within a reasonable timeframe, the project may be paused until communication resumes. Any delays caused by client inactivity may result in adjusted delivery timelines.

22. Refunds and Payments

• For website design projects, you may request a full refund at any point up to and including delivery of your first initial concept or design preview. This gives you the chance to see our initial direction before deciding whether to go ahead.
• If you choose to continue with the project after receiving the first concept or design preview, a full refund will no longer be available.
• Fees for Google Ads setup, campaign creation, or configuration work are non-refundable once the setup process has commenced.
• All payments made are non-refundable unless explicitly stated otherwise in writing.

23. Portfolio and Marketing Use

Unless you explicitly request otherwise in writing, we reserve the right to display completed work, including websites, designs, and case studies, in our portfolio, marketing materials, and promotional channels.

24. Account Access and Client Responsibility

Where access to third-party accounts is required (including but not limited to Google Ads, hosting platforms, analytics tools, and automation systems), you agree to provide appropriate access and remain the primary account holder and administrator.

You are responsible for maintaining access credentials and account security.

We are not liable for any loss of access, account suspension, or issues arising from platform restrictions or account management policies.

25. Indemnity

You agree to indemnify and hold harmless March Onward from any claims, liabilities, damages, losses, or expenses arising from:

• Content you provide
• Your use of the website or services
• Your business practices or legal compliance obligations
• Any breach of third-party platform terms or policies

26. Force Majeure

We shall not be held liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. This includes but is not limited to:

• Third-party platform outages or changes
• Hosting or infrastructure failures
• Internet or communication disruptions
• Government actions or regulatory changes

27. Domain Name Registration and Renewals

Where website design and/or hosting services are provided, you are solely responsible for the registration, ownership, renewal, and ongoing management of your domain name(s).

We do not accept any responsibility or liability for:

• Failure to renew a domain name on time
• Loss of access to a domain name due to expiration
• Domain name cancellations, transfers, or disputes
• Any loss of website functionality, email services, or business interruption resulting from domain-related issues

Where we assist with domain setup or configuration, this is provided as a support service only and does not transfer ownership or responsibility of the domain to us unless explicitly agreed in writing.

It is your responsibility to ensure that domain renewals are monitored and completed before their expiry date.

28. Affiliate Links

Some of the recommendations and links we provide, including within the Unique Marketing Plan, may be affiliate links. This means we may receive a commission if you sign up or purchase through them, at no additional cost to you. This never affects the recommendations we make, and we make clear within the plan itself where affiliate links are used.

29. Variation of Terms

We may update these Terms from time to time. The version published on our website at the time you engage our services is the version that applies. We will make reasonable efforts to notify existing monthly clients of any material changes.

30. General

• Severability: If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
• Entire agreement: These Terms, together with any agreed proposal or quotation, form the entire agreement between us and replace any earlier discussions or understandings.
• Assignment: You may not transfer your rights or obligations under these Terms without our written consent. We may assign or transfer our rights and obligations where reasonable.
• Third party rights: A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of them.

31. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.